TERMS AND CONDITIONS OF USE – ESCANÉAME

IMPORTANT: Escanéame is not a medical or emergency service, and does not replace 911, emergency services or the care of a health professional. In an emergency in Mexico, call 911.

1. Who provides the service and acceptance

These Terms govern the use of the site https://escanea-vida-segura.base44.app and the Escanéame services, a commercial brand of Mauricio Chávez Moguel, an individual, with an address at Ciencias Administrativas 368, Col. Higo Quemado Terán, Tuxtla Gutiérrez, Chiapas, C.P. 29059, Mexico (the “Provider”). Contact: mauriciomoguel@hotmail.com. By ticking the acceptance checkbox or making the payment, you accept these Terms and the Privacy Notice, available at https://escanea-vida-segura.base44.app/aviso-de-privacidad. To purchase you must be over 18.

2. What the service is

Escanéame lets you create emergency profiles (for yourself, older adults, minors, other people or pets) and generate a kit with dynamic QR codes to print or place on stickers, labels or objects. Whoever scans the QR will see, without logging in, only the fields you activate. Changes you make to the profile are reflected on the same QR.

3. What the service is not and what we cannot guarantee

Escanéame is an informational tool: it does not provide medical, rescue, location or monitoring services, and it does not alert authorities or emergency services. The Provider does not guarantee:

1. that anyone will find or scan the QR, or that emergency personnel will consult it;
2. that whoever scans it will act, act correctly, or make good use of the information;
3. that the profile information is accurate, complete or current, because you enter and update it;
4. that the QR can be read if it is damaged, dirty, poorly printed or covered, or if the scanner’s phone has no internet or a compatible camera;
5. that the site is available 100% of the time. We depend on hosting, email, payment and internet providers, and there may be maintenance or failures; we will make reasonable efforts to restore it promptly.

We recommend also carrying a physical ID with your essential information.

4. Your responsibilities

You agree to: (i) enter truthful information, and review and update it regularly, especially medications, allergies and phone numbers; (ii) create only your own profiles, profiles of minors or persons you legally represent, of persons who authorized you, or of your pets; (iii) inform your emergency contacts that their name and phone number will appear on the profile; (iv) carefully decide which fields you activate, because everything activated will be visible to anyone who scans the QR; (v) on minors’ profiles, not show home address or school; and (vi) safeguard access to your information and your editing code.

5. Prohibited use

The following is not allowed: providing false information; registering another person’s data without authorization; impersonating identities; using profiles to harass or defraud, or with offensive or illegal content; using the QRs for purposes other than emergency identification, or attempting to access other users’ data or compromise the site’s security. If we detect prohibited use, we may ask you for clarification, hide the content or suspend the profile. If the suspension results from a serious and proven breach on your part, no refund will apply, except as provided by law.

6. Term, expiration and renewal

The one-time payment grants 1 year of service, counted from the date payment is confirmed. It is not a subscription and there are no automatic charges: renewal only happens if you pay again. If you renew before expiry, the new year is added from the expiration date; if you renew afterwards, the year runs from the new payment. Upon expiry, the profile stops being displayed and whoever scans the QR will see the message “This profile is not activated. You can reactivate it here”, with no personal data whatsoever. We will keep your data hidden for 90 days after expiry so you can reactivate the profile with the same QRs; afterwards it will be deleted in accordance with the Privacy Notice.

7. Price and payment

The current price is shown on the site before payment, in Mexican pesos (MXN). The current price is MX$99.00 MXN for 1 year of service. If you pay from another country, your bank may apply its own exchange rate or fees. Payment is processed through Stripe and its payment processors; Escanéame does not receive or store your full card details. The price is promotional and may change for new purchases and renewals; this does not affect payments already made.

8. Kit delivery and QR care

The kit is delivered on screen once payment is confirmed. If you print the QRs or place them on physical items, it is your responsibility to print them in good quality and size, place them in a visible spot, protect them from water, heat and wear, test them with a phone after placing them, and replace them if they get damaged. Do not alter the QR design.

9. Cancellation and refunds

a) Cancellation without cause: you may cancel and request a full refund within 5 business days following your payment, by writing to mauriciomoguel@hotmail.com with your order number.

b) Service failures: if, for a cause attributable to the Provider, the profile or QRs do not work and we do not resolve it within 10 business days following your report, you may choose between the correction, replacement of the kit, or a refund proportional to the unused time. If the service never worked, the refund will be total.

c) Duplicate or unrecognized charges: refunded in full.

Refunds are made through Stripe, to the same payment method, within 10 business days following their approval. When an order is refunded, the corresponding profile and QRs are deactivated. Outside these cases the unused time is not refunded, without prejudice to the rights granted to you by the Mexican Federal Consumer Protection Law.

10. Organizations (“For Businesses”)

Schools, companies, agencies and other organizations that contract the service are responsible for the data they upload, including via Excel files. It is up to them to provide their own privacy notice, obtain the necessary consents (including express written consent for health data and that of parents or guardians for minors), verify the data and serve their users. The organization will be liable to the Provider for claims arising from uploading data without authorization. In those cases the Provider acts as data processor. The conditions of the quote, the corporate folio or the specific contract prevail over these Terms as to what they regulate.

11. Intellectual property

The site, the Escanéame brand, its logos, designs and software belong to the Provider or its licensors. You receive a personal, non-transferable license to use the kit and the QRs during the term. You keep the rights to the photos and texts you upload, declare that you are entitled to use them, and authorize the Provider only to host and display them to provide the service.

12. Liability

To the extent permitted by law, the Provider’s total liability arising from the service is limited to the amount you paid for it in the 12 months preceding the event giving rise to it. The Provider is not liable for damages arising from: inaccurate or outdated information entered by you or an organization; acts or omissions of whoever scans or fails to scan; damage to or loss of the QRs; failures of the internet, devices or third parties beyond its reasonable control; force majeure, or use contrary to these Terms. Nothing in these Terms limits the Provider’s liability for fraud (dolo) or gross negligence, or the non-waivable rights recognized to you by the Mexican Federal Consumer Protection Law and other laws.

13. Termination of the service by the Provider

If the Provider decides to stop offering the service, it will notify you on the site at least 30 calendar days in advance and refund the proportional part of the paid and unused period.

14. Changes to these Terms

The current version, with its date, will always be available at https://escanea-vida-segura.base44.app/terminos. Changes apply to new purchases and renewals; if a change harms you during an already-paid period, you may cancel and receive the proportional refund.

15. Language

The site may be displayed in Spanish or English. In case of discrepancy, the Spanish version prevails.

16. Contact, complaints and PROFECO

For questions, complaints or refunds write to mauriciomoguel@hotmail.com; we will endeavor to respond within 5 business days. You may also turn to the Procuraduría Federal del Consumidor (PROFECO): www.gob.mx/profeco, Consumer Phone 55 5568 8722 or 800 468 8722.

17. Governing law and jurisdiction

These Terms are governed by the laws of the United Mexican States, including the Federal Consumer Protection Law. For their interpretation and performance, the parties submit to the competent courts of Tuxtla Gutiérrez, Chiapas, without prejudice to the consumer’s right to turn to PROFECO and the other rights recognized by law.